"You can cut all the flowers but you cannot keep spring from coming."
April is finally behind us. We hope for better days ahead.
April has been a weird month for us at Island Books, as it has for everyone. I was struggling with what to write in the owner’s letter this month. Usually I write about upcoming events at the store, upcoming holidays that I’m looking forward to, and upcoming book releases that I’m excited about. Somehow that didn’t seem appropriate right now. I spoke to a friend, who is also an Island Books customer and supporter, about what to write this month; she encouraged me to speak from the heart about what we’re experiencing. So that’s what I’ll do this month.
This experience has been unreal and scary. We don't know what’s going to happen in the coming weeks and months. We don’t know what the new normal will look like when we begin to emerge from this. When this crisis began and we had to close our doors in late March, Victor woke up one night and found me on the family room couch crying at 2am. I was crying because I was scared and had no idea what the immediate future would hold. I was crying as I read post after post about little bookstores around the country closing their doors. I was crying because local businesses that I loved felt they could no longer stay open. The next morning, he gave me a note that you see in the picture. This past week I taped the note to the window so I could look at it every day and remind myself that Island Books has this community supporting us, and together, we will survive.
We’ve always said that Island Books is in the business of community and experience. Our tagline of “Real Books. Real People. Real Community” reflects that. As a result of the crisis, Island Books has been forced by necessity to work online and to try to bring “community” and “experience” to an online world. Our staff has struggled to figure out how to work remotely and virtually in a business that is essentially personal. We've made mistakes and we appreciate your kindness and patience when we do. Working online is not our comfort zone, and it’s not what we do best (but we’re quickly working on it). We can make your orders happen, but we love talking to you. We love finding the books or gifts for you or the special people in your life, then wrapping them up with a bow. That’s our thing – that’s what we do. We love giving personal attention to each of you. Not seeing all of you and not being able to personally help each one of you has been incredibly hard. We really miss it.
We have been fortunate to adjust our business and to be able to work from home and behind the closed doors of Island Books to fulfill your order for books, puzzles, toys, and gifts. Like other businesses in other communities across the country, we are one of many small businesses on Mercer Island trying to survive this crisis. We appreciate all you have done to give us your business, support, and love. It helps us survive this crisis, keep our employees working and paid, and it helps ensure that Island Books will be here to serve our community in better times ahead.
Also, Happy Mother’s Day to all of the amazing moms out there – especially my mom.